Account Manager

Job Summary

The Account Manager acts as a trusted client advocate, responsible for driving revenue growth, enhancing the buyer experience, and strengthening strategic relationships across allocated reseller accounts. The role focuses on expanding market share, enabling reseller success, and ensuring effective execution of vendor and distribution strategies within the Mauritius market.

Key Responsibilities

Sales & Revenue Growth

• Drive gross profit and revenue targets through assigned Mauritius reseller partners.
• Promote and sell First Distribution’s product portfolio within the existing reseller base.
• Identify, recruit, and onboard new resellers to expand channel reach.
• Demonstrate strong product knowledge and effectively communicate brand programs across the portfolio.
• Conduct regular business review sessions with brand managers and key stakeholders.
• Lead bi-weekly sales performance reviews with the Line Manager.
• Develop and execute targeted partner development and growth plans.
• Facilitate sales strategy sessions and joint planning with resellers.
• Oversee reseller onboarding, including operational, sales, and technical enablement.
• Build and maintain strong, collaborative relationships with internal teams and reseller partners.
• Ensure execution of agreed business plans in alignment with the Line Manager and Brand Managers.
• Consistently drive sales growth and pipeline expansion.
• Identify, qualify, and progress new opportunities to maintain a healthy pipeline and target coverage.
• Maintain accurate and timely opportunity reporting in CRM systems.
• Ensure achievement of sales and profit margin targets.
• Track and ensure release of applicable brand rebates.
• Adhere to defined call cycles and engagement plans.
• Submit weekly activity reports, meeting minutes, sales forecasts, and pipeline updates to management.
• Escalate deviations from targets with clear analysis and corrective action plans.
• Forecast and track key account performance metrics.
• Monitor customer usage trends and identify growth or optimisation opportunities.

Reseller Relationship Management

• Collaborate with resellers and brand managers on marketing initiatives and campaigns.
• Ensure timely distribution of newsletters, pricing updates, and promotional offerings.
• Maintain accurate and comprehensive account records and documentation.
• Develop and maintain strategic account plans for each allocated reseller.
• Maintain deep understanding of stakeholders, budgets, procurement processes, and competitor activity within assigned accounts.
• Manage and resolve queries, escalations, and service-related issues effectively

Requirements

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• 3-5 years of Commercial Sales Account Management in Mauritius or Channel Sales Experience in the Mauritius ICT Distribution landscape

Skills and Abilities

• Strong self-motivation and ability to work independently.
• Excellent communication and interpersonal skills.
• Strong relationship-building and stakeholder management skills.
• High level of initiative and accountability.
• Ability to work effectively with diverse individuals and teams.
• Composed and professional under pressure.

Ability to meet Job Requirements:

• Fluent in English and French based in Mauritius
• Own reliable transport.

Office Requirements:

• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English and French), both written and verbal.
• Reliable transport to and from the office.

Remuneration & Benefits

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.